Shoplemonsexualtoy

FAQs

Questions answered in seconds.

Quick answers to the most common questions about Shoplemonsexualtoy products. If you don't find what you need, email [email protected] — a real person replies, usually within 24 hours.

Shipping & delivery

  • How discreet is shipping?

    Plain unmarked box, no logos, no brand names visible. Return address shows company name only. Customs labels use generic packaging terms for complete privacy.

  • How fast does it ship?

    Standard US shipping is 2–4 business days, free on all orders. Expedited (1–2 days) available at checkout. International orders typically 5–10 business days with duties paid upfront.

  • Do you ship internationally?

    Canada, UK, Australia, and the EU. We cover duties at checkout so there are no surprise fees when it arrives.

Returns & warranty

  • What's the return policy?

    30 days, full refund, free return shipping. We accept returns on used products — refunds are not contingent on condition. Returned units are recycled responsibly, never resold.

  • How long is the warranty?

    Two years on every device. Covers motor failure, battery issues, material defects, and manufacturing problems. We replace or repair at no cost.

  • What if my device arrives damaged?

    Email [email protected] with a photo and order number. We ship a replacement same-day in most cases, with prepaid return label included.

Materials & safety

  • What's it made of?

    FDA-registered medical-grade platinum-cured silicone, polycarbonate core, lithium-ion battery. Phthalate-free, BPA-free, latex-free. Full material details on each product page.

  • Is it waterproof?

    Yes — IPX7 rated, fully submersible up to 1 meter for 30 minutes. Safe for shower, bath, and pool use.

  • How quiet is the motor?

    33–48 dB depending on intensity — quieter than a soft conversation. Independently verified by audiology lab testing.

Using your lemon vibrator

  • How long does the battery last?

    Up to 120 minutes per charge, depending on intensity. Charges fully in 90 minutes with the included USB-C magnetic charger.

  • How do I clean it?

    30 seconds under warm water with a drop of mild soap, then pat dry. Full cleaning guide on the [Care & Cleaning](/care) page.

  • Can I travel with it?

    Yes — TSA-friendly, silicone pouch included, travel lock feature (hold button 5 seconds) prevents accidental activation.

Didn't find your answer? Email [email protected] — we update these FAQs weekly based on customer feedback.

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